Help Center

Remy hair is considered to be the finest quality of human hair and is the most affordable. The term “Remy” means all the hair cuticles are healthy, intact, and flow in the same direction from the root to the tip. The cuticle is the outer layer of the hair strand and the structure is similar to the overlapping of shingles on a rooftop. Remy hair is typically collected directly from a woman’s head, and as it is cut it is held in a ponytail to ensure no hair strands fall to the floor. Remy hair will also last longer than non-Remy hair. Therefore, it can be reused, flat ironed, and colored.

Virgin Hair is hair that is in its natural state. No chemical changes, no color, has not been processed, and all cuticles are intact. This is the highest quality hair on the market and is expensive but it lasts for a longer time.

There is no industry standard for such grades and what one company may offer as 7A another may not. However, we offer both 8A (Remy) and 9A/10A (Virgin) hair. 

Our Virgin hair offers the following qualities:

• Single donor
• Cuticle aligned
• No chemical processing
• With proper care, hair will last approximately 1-2 years
• 3.2-3.5 ounces per bundle
• Can be bleached up to color 613 safely
• Machine crafted double wefts
• No matting or tangling with proper care
• Minimal to no shedding
• Hair color: Natural Black (1B)

Our Remy hair offers all of the above except:

• Cuticle intact but not 100% full cuticle, only 70%-80%
• Lasts 6-9 months or longer depending on care of hair
• Can be bleached/dyed up to color #27

Please note that many retailers use the labels "Brazilian or Peruvian" simply as descriptions of a particular look and feel, while the hair may not actually be from Peru nor Brazil.

The key to determining how many bundles to purchase depends on the lengths you are wanting. The longer bundles have a shorter weft/track as the shorter bundles have longer wefts/tracks. For a full sew in weave we recommend 3-4 bundles of hair. Usually, 2-3 bundles are recommended if using 360 Frontal.

Each texture must be measured differently. The Brazilian hair extensions should be measured to the fall of the hair. Start at the weft and measure to the ends of the bundle. Wavy and Curly hair extensions must be measured by pulling the hair straight. Each bundle will not measure exact when it is still wrapped in its band, as tension can affect the fall of each strand.

Your new virgin hair extensions can be treated as if it is your own hair. You are able to use a thermal (hot) tool to straighten, curl, crimp, etc. Keep in mind the hair does not have all the nutrients that a strand growing from your scalp will. Heat damage can cause breakage and dryness. Therefore, it is imperative that you use a heat-protecting product, always co-wash your hair, and protect it during sleep hours.

Any chemical processes should be done by a professional or at least consulted by one. This purchase is an investment for you and chemically altering the hair can possibly damage it. Though, our virgin hair extensions can handle a coloring process very well, please be cautious. Once the hair is chemically altered incorrectly, the cuticle can become damaged and overexposed causing fraying, breakage, dryness, and tangling. This in turn will affect the overall look and feel of your hair. Chemical damage has no reverse button. Virgin hair can be dyed up to blonde color #613. Remy hair can be dyed up to #27. 

If you add any coloring or other chemicals to your hair extensions after ordering, you run the risk of changing/damaging the curl pattern. Twisted Sistas', Inc is not responsible for damages resulting from any alterations to the original product.

There is no such thing as Hair that is absolutely perfect. We have reinforced machine wefting, to minimize shedding to nearly none. You may see a few strands here or there, but nothing troubling. The most effective way to avoid shedding is by sealing the wefts.

Co-washing simply means conditioner washing. It is a key task in extending the life of your extensions and keeping them healthy. We recommend a co-wash once a week with moisturizing conditioner to ensure your hair gets the nutrients and moisture it needs. When you first receive your extensions it is important to co-wash the hair. Shampooing the hair alone can strip the hair entirely too much. Always use WARM water, as hot water will overexpose the cuticle of the hair.

• Do not put too much product on the hair, may cause build up.
• Avoid shampoos and products with sulfates and alcohol.
• Use heat protection..
• Never go to bed with wet hair.
• After washing, let hair air dry.
• Reduce amount of stress on hair and weft at night by making a couple of loose braids and sleep with a satin bonnet.
• Recommended hair products: Bio Silk, Organix,Hawaiian Silky (Argan Oil) and Mizani. 

Step 1. Shopping cart

Pick your favorites from our website and put it in your shopping cart. If you are satisfied with your order, you can click on the "Checkout" button to purchase your items!

Step 2. Checkout

Now you can fill in your personal information. For the shipping address, please include a physical address, no PO Boxes! For your security, we NEVER give away your personal information to anyone. It is an 100% safe to order at our store. We only use it to fulfill your order!

Step 3. Shipping method

We offer FREE shipping! 

Step 4. Payment method

Here you can choose how you want to purchase your order. Choose the payment method you like. In the payment method you can also choose your billing address. If you want to have another billing address then your shipping address, then you can choose the option ''Use a different billing address''. Here you can add your billing address.

Step 5. Review order

We want to be an 100% sure that you order the right products and fill in the right address. You can check your order in this step. Did you fill in everything correctly? Then you are good to go and finally purchase your items!

Step 6. Complete order

Complete your order in this step. After you ordered your item, you will get a conformation email right away! Didn't receive it? Then you probably filled in the wrong email. Contact us at contact@twistedsistasinc.com and we will help you fix it!

No, you don't need to make an account. If you want to checkout as a guest, this is also possible! However, if you do create an account, your personal information is saved. Your personal information will be saved  and this makes it a lot easier for you to order the next time.

After you place your order, it will be processed immediately. If you want to change your order, please contact us within 1 hour at contact@twistedsistasinc.com and we will try to change it for you.

Pay-Pal is preferred. We also accept Visa, MasterCard, American Express, and most other major credit cards. Or, You may choose to shop now and pay later. This option is possible with Sezzle. Choose this option at checkout.

Unfortunately it is not possible to cancel your order once it's placed. Because orders are processed right away. Thank you for your understanding.

In the rare event that a back-order occurs on your item(s); you will be placed on a priority wait-list. We will immediately ship item(s) upon arrival. To add, we will contact you by email with the estimated arrival date. If we are unable to ship the back-ordered item(s) in a reasonable length of time of 7 to 10 days, we will contact you immediately and offer you an option of a full payment refund.

• All hair extensions "should" arrive within 2-4 business days after you place your order, unless otherwise noted. For example, if you order 3 bundles of Brazilian hair on Friday, your order will arrive no later than Thursday. 

• Orders paid through Buy Now, Pay Later (Sezzle) will be shipped out after 4 business days. 

• Please note: DHL does not deliver on weekends. USPS does not deliver on Sundays.Your order may be sent out in multiple shipments. If so, separate authorizations and charges for each shipment may appear on your account.
  

Twisted Sistas', Inc, has no control over the Carrier's expected shipment arrival date. We will try our best to give you an estimate but cannot guarantee when your order will arrive. 

You will get a conformation email when your order is shipped which contains the tracking number. You can track your order on our site. Or, If you do not receive a tracking number within 3 business of placing your order, email us at contact@twistedsistasinc.com Please include your order number.

When placing order, do not use a PO BOX as the shipping address since our carriers will only ship to a physical address. 

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via to the address you provide. It is extremely important that you give us the most accurate and complete information possible.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please email us immediately at contact@twistedsistasinc.com. We will contact the carrier right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost,we will contact you with a resolution.

Custom orders do not follow our normal shipping time-frame of 2-4 business days. Please refer to the brochure for shipping information.

If there is a delay in our normal processing time-frame, you will be notified via email. 

                               ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES!

Exception, We only replace items if they are received defective or damaged.  If you need to exchange it for the same item, send us an email at twistedsistasinc@yahoo.com 

When you FIRST receive your item(s), you may open the box/package and visually examine the product to verify whether you have infact received the products you ordered. You may gently remove the hair from the plastic. At this time you can determine if the products you have received are damaged, defective, or materially different from what you ordered. Please, contact us IMMEDIATELY, at THAT TIME, with any discrepancies.

Reporting ANY irregularity at ANY time other than immediately upon receipt, is NOT acceptable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

To complete any return, we REQUIRE a receipt. PERIOD!

Sale items cannot be refunded.

If product is what you ordered and there is no damage to it then, ALL SALES ARE FINAL. ABSOLUTELY NO REFUNDS OR EXCHANGES